Privacy

Privacy should be treated with the same care as hospitality.

When someone chooses to share their information with us, they are extending trust. We believe trust should be handled quietly, respectfully, and with restraint.

We collect only the information we genuinely need, we use it only for the purpose for which it was given, and we never sell your personal information.

If you ever wish to leave, update your information, or ask us to forget you, we will make that as straightforward as joining us. The sections below explain how we collect, use, protect and store your information when you visit Carter Beau.

1. Who We Are

Carter Beau is an editorial brand dedicated to intentional living, thoughtful travel, timeless style and cultural exploration.

This Privacy Notice applies to the Carter Beau website, including The Journal, Atlas, Ovelle, The Compendium, L'Atelier, our online shop, our newsletter and any future Carter Beau services, unless a separate privacy notice is provided.

For the purposes of UK data protection law, Carter Beau is the data controller responsible for your personal information.

If you have any questions about privacy or your personal information, please contact us at contact@carterbeau.com.

2. Information We Collect

Depending on how you interact with Carter Beau, we may collect different types of information.

Information you choose to provide

This includes information such as:

• Your name
• Email address
• Telephone number where provided
• Billing address
• Shipping address
• Information submitted through our Contact or Collaborate pages
• Newsletter subscriptions
• Waitlist registrations
• Purchase information
• Any information you voluntarily include when communicating with us

Payment Information

All payments are securely processed by Stripe. Your full payment card details are entered directly into Stripe's secure payment system and are never seen, processed or stored by Carter Beau.

We receive only the information necessary to confirm your payment and fulfil your order.

Technical Information

When you visit our website, we may automatically collect limited technical information, including:

• Device type
• Browser type
• Operating system
• IP address
• Approximate geographic location
• Pages viewed
• Time spent on pages
• Referring websites
• Anonymous website usage statistics

This information helps us understand how the website is used and allows us to improve the experience for all visitors.

3. How We Use Your Information

We only use your information where there is a genuine reason to do so. This includes:

• Processing and fulfilling your orders
• Delivering purchases
• Providing customer support
• Responding to enquiries
• Sending newsletters you have requested
• Sending important order updates
• Managing collaboration requests
• Improving our website and publications
• Preventing fraud and maintaining website security
• Meeting legal, accounting and tax obligations

We do not sell your information. We do not rent your information. We do not build advertising profiles. We do not believe your personal information should become someone else's product.

4. Our Legal Basis

Where required by law, we process personal information under one or more of the following lawful bases:

• Your consent
• Performance of a contract with you
• Compliance with legal obligations
• Our legitimate interests in operating and improving Carter Beau

Where we rely on your consent, you may withdraw it at any time.

5. Marketing

We only send newsletters, correspondence or promotional updates to people who have chosen to receive them.

Every email includes a working unsubscribe link. You may also contact us directly if you would prefer us to remove your information.

Choosing not to receive marketing will never affect any purchase you have made.

6. Cookies

Like most modern websites, Carter Beau uses cookies and similar technologies. Some cookies are essential for the website to function correctly. These may remember:

• Shopping cart contents
• Session information
• Security preferences

Other cookies help us understand how visitors use the website so we can improve its design, performance and content.

Where required by law, you will be asked to choose whether to accept non essential cookies. You can also manage cookies through your browser settings. Please note that disabling certain cookies may affect parts of the website.

7. Third Party Services

To operate Carter Beau, we work with carefully selected service providers. These may include providers responsible for:

• Stripe for secure payment processing
• Website hosting
• Email delivery
• Shipping and fulfilment
• Website analytics
• Security services

These providers receive only the information necessary to perform their services on our behalf. They are not permitted to use your personal information for their own marketing purposes.

8. International Transfers

Some of the service providers we use may process information outside the United Kingdom or the European Economic Area.

Where this happens, we ensure appropriate safeguards are in place to protect your information, including recognised contractual protections where required by law.

9. How Long We Keep Your Information

We keep personal information only for as long as necessary. For example:

• Order records may be retained to meet legal, accounting and tax obligations.
• Customer correspondence may be retained to help us respond to future enquiries.
• Newsletter subscriptions remain active until you unsubscribe.

When information is no longer required, it is securely deleted or anonymised.

10. How We Protect Your Information

Protecting your information is important to us. We use appropriate technical and organisational security measures designed to protect personal information against unauthorised access, misuse, alteration or loss.

While no online service can guarantee absolute security, we continually review and improve our security practices to keep your information as safe as reasonably possible.

11. Your Rights

Depending on where you live, you may have the right to:

• Access the information we hold about you
• Correct inaccurate information
• Request deletion of your information
• Restrict how your information is processed
• Object to certain processing activities
• Withdraw consent
• Receive a portable copy of your information where applicable

To exercise any of these rights, simply contact us at contact@carterbeau.com. We will always aim to respond promptly and fairly.

If you are located within the United Kingdom or the European Economic Area and believe we have not handled your information appropriately, you also have the right to lodge a complaint with your local data protection authority.

12. Children's Privacy

Carter Beau is intended for a general audience and is not directed towards children. We do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us and we will remove it as soon as reasonably possible.

13. Future Services

As Carter Beau continues to evolve, we may introduce new publications, digital experiences, memberships, applications or services. Where additional information is required to provide those services, we will explain this clearly before collecting it.

Any additional privacy notices will complement this Privacy Notice rather than replace it.

14. Changes to This Privacy Notice

From time to time we may update this Privacy Notice to reflect changes to our services, legal requirements or improvements to the way we operate.

Where changes are significant, we will explain them clearly rather than hiding them within legal language. The latest version will always be available on this page together with the date it was last updated.

15. Contact

If you have any questions about this Privacy Notice, your personal information or your rights, please contact us at contact@carterbeau.com.

We read every message and will always do our best to respond promptly.

A Final Word

The internet often treats personal information as something to be collected. We see it differently.

Every email address, every message and every order represents a person who has chosen to place their trust in Carter Beau. We consider that trust one of the most valuable things we are given. We intend to keep it that way.