Refund Policy

Thank you for choosing our services at Carter Beau. We strive to ensure customer satisfaction with our digital promotions. However, as our services are digital and custom in nature, we have outlined the following refund policy:

1. Refund Eligibility

Once Posted: Refunds are not available once the promotional content (e.g., TikTok or Instagram posts) has gone live.
Cancellations Before Posting: Customers may cancel their order and request a refund up to 6 hours before the scheduled posting time.
Failure to Deliver: In the rare event that we are unable to deliver the agreed promotional content, a full refund will be provided.

2. Revisions and Edits

Customers may request edits or revisions up to 2 hours before the scheduled posting time.
Any further changes may incur an additional fee or a small discretionary fee, depending on the extent of the revision.

3. Exceptional Circumstances

If there are exceptional circumstances preventing the delivery of the service (e.g., technical issues on our platform), we will work with the customer to resolve the issue or provide a refund if necessary.

4. How to Request a Refund

If you meet the above eligibility criteria and wish to request a refund, please contact us via email at contact@carterbeau.com with the following details:

Full Name
Order Number
Reason for Refund Request

5. Processing Times

Approved refunds will be processed within 7 business days.
Refunds will be issued to the original payment method.

Contact Us

If you have any questions regarding this refund policy, please don’t hesitate to reach out to us at contact@carterbeau.com.